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Not implemented

SLA-backed support & case workflow

Enterprise roadmap

$0 / $6,2500% funded
Fund$6,250
$0 / $6,250 - 0%
As an engineering manager, I want SLA-backed support with severities and a case workflow, so that blocking issues get a committed response.

Why it matters

Commercial buyers need response commitments and escalation paths

Summary

Severity-based support with response targets and escalation

Scope of work

Not built yet. MVP: Severity levels, response targets, bug-to-replay attachment flow. What it is: Severity-based support with response targets and escalation.

Current state

Status: Not implemented. Notes / evidence: Enterprise control-plane capability; not present in the engine today.

Blocked by 1

Fund these first - this work can't be completed until they ship.

Unblocks 1

Funding this also clears the way for the work below.

Activity log

  1. Feature defined and added to the roadmap

  2. Funding goal set to $6,250

  3. Implementation status: Not implemented